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Privacy Policy

Effective Date: 21st Oct 2024

1. Introduction

Welcome to Meditative Mind Pty Ltd (“Meditative Mind,” “we,” “us,” or “our”). We deeply value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website (https://www.meditativemind.org), subdomains, apps, and related services (collectively, the “Services”).

This policy is designed to be clear, concise, and easily understandable, reflecting our commitment to both transparency and data protection. By using our Services, you agree to the collection and use of information in accordance with this policy.

1.1 Definitions

  • Personal Data: Data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
  • Usage Data: Data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Cookies: Small files stored on your device (computer or mobile device).
  • Data Controller: The natural or legal person who determines the purposes for which and the manner in which any personal information is processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
  • Data Processors (or Service Providers): Any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.
  • Data Subject (or User): Any living individual who is using our Service and is the subject of Personal Data.

2. Information We Collect

2.1 Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include:

  • Contact Details: First name, last name, email address, phone number.
  • Account Information
  • Payment Information: Processed securely by our payment providers.
  • Usage Data and Preferences
  • Communications with Us
  • Form Submissions and Support Query Details
  • Social Media Login Data: If you choose to connect your social media account.
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving any or all of these communications from us by following the unsubscribe link or the instructions provided in any email we send.

2.2 Usage and Analytics Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include:

  • Device Information: Your computer’s Internet Protocol address (e.g., IP address), data derived from IP address (e.g., country, region, timezone), browser type, browser version.
  • Usage Details: Pages of our Service that you visit, time and date of your visit, time spent on those pages, behavioral data (e.g., content preferences).
  • Interaction Data: Tracks accessed and completed (listening history), types of meditation or music preferences, features and functionalities used.
  • Log Data: Access times, hardware and software information.
  • Cookie Data and Unique Identifiers

This data helps us improve our Services, provide a better user experience, ensure security, and communicate with you effectively.

2.3 Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

  • Session Cookies: We use Session Cookies to operate our Service.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.
  • Advertising Cookies: Used to serve you with advertisements that may be relevant to you and your interests.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2.4 Inferred Data

We may infer additional information about you based on the data we collect, such as:

  • Your meditation content preferences and habits.
  • Potential content recommendations.
  • Regional content interest analysis,
  • Fraud prevention

3. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you provide it through various touchpoints, including:
    • Creating an account.
    • Subscribing to our newsletter.
    • Downloading content.
    • Submitting support queries.
    • Indicating interest in our products or services.
    • Participating in surveys or providing feedback.
    • Registering for events.
    • Filling out contact forms.
    • Engaging with us on social media.
  • Automatically: As you navigate through our Services (using cookies and other technologies).
  • From Third Parties: You authorize to share information with us (e.g., social media logins).
  • Through Our Servers: Which log your IP address, user-agent data, and general location data.

4. How We Use Your Information

We process your personal information for various purposes, including:

  • Providing Services: To provide products and services that you requested and to register or authenticate you.
  • Processing Transactions: Handling payments and subscriptions.
  • Personalization: Customizing your experience.
  • Communication: Communicating with you about our products and Services, updates, new releases, and offers.
  • Customer Support: Responding to your requests and inquiries.
  • Analytics: Analyzing usage patterns to improve our Services and performing regional content interest preferences
  • Security: Protecting the security and integrity of our Services, Protecting our Intellectual Property Rights and Online Properties, Fraud Detection and Prevention.
  • Legal Compliance: Complying with legal obligations.
  • Marketing: Delivering personalized and/or generalized advertising and direct marketing communications.
  • Other Purposes: Enhancing security, detecting fraud, and fulfilling other legitimate interests.

4.1 Personalized Marketing and Analytics

We use your data to provide personalized and/or generalized advertising and direct marketing communications, promotions, and offers related to our Services. This includes information about new releases, app features, and our content on various online platforms such as streaming platforms and social media sites (including Instagram Ads). We tailor these communications to align with your interests and preferences, enhancing your meditation journey with us.

Please note that we will only send you personalized advertising, promotions, and offers when you have provided your consent to receive marketing communications from Meditative Mind, where required by applicable laws. You can opt out of personalized marketing at any time (see Section 12: Your Rights).

4.2 Personalized Recommendations and AI Technologies

We use your data and third-party AI technologies to provide personalized meditation content recommendations, improve your search experience, and deliver relevant marketing communications. This helps us tailor our Services to your interests and enhance your overall meditation practice. The AI technologies we use may analyze your usage patterns, preferences, and other relevant data to suggest content and offers that align with your meditation journey.

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: When you have given us explicit permission.
  • Contract Performance: To fulfill our contractual obligations.
  • Legitimate Interests: For purposes that are reasonably necessary to operate and improve our Services.
  • Legal Compliance: To comply with applicable laws and regulations.

For users in the European Economic Area (EEA) and United Kingdom (UK), we comply with the General Data Protection Regulation (GDPR) and UK GDPR.

6. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service providers who help us operate our business
  • Payment processors for secure transactions
  • Analytics and advertising partners
  • Law enforcement or other authorities when required by law

We ensure that any third parties we work with adhere to strict data protection standards. Here is the list of service providers we use.

6.1 Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics: A web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. You can opt-out by installing the Google Analytics opt-out browser add-on. Privacy Policy: https://policies.google.com/privacy
  • Firebase Analytics: Provided by Google, Firebase Analytics helps us understand how users interact with our app. Privacy Policy: https://firebase.google.com/support/privacy/

6.2 Advertising

We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.

  • Google AdSense & DoubleClick Cookie: Google uses cookies to serve ads based on your visit to our Service and other websites. You can opt-out by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/

6.3 Behavioral Remarketing

Meditative Mind Pty Ltd uses remarketing services to advertise on third-party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize, and serve ads based on your past visits to our Service.

6.4 Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing.

6.5 Hosting and Other Service Providers

We use trusted third parties who assist us in operating our Services reliably. These include:

  • Webflow: For website development, hosting of landing pages, and website services. Webflow helps us design and manage our website. Their Privacy Policy can be viewed at https://webflow.com/legal/privacy.
  • Cloudflare: For content delivery network services, DNS services, and security (including DDoS protection and web application firewall). Cloudflare helps us improve the security and performance of our Services. Their Privacy Policy can be viewed at https://www.cloudflare.com/privacypolicy/.
  • Cloudways: For hosting our Services. Cloudways provides managed cloud hosting services for our applications and websites. Their Privacy Policy can be viewed at https://www.cloudways.com/en/terms.php#privacy.
  • Brevo (formerly Sendinblue): For email communication and contact management. Their Privacy Policy can be viewed at https://www.brevo.com/legal/privacypolicy/.
  • Amazon Web Services (AWS): For firewall, content management, and additional cloud services. AWS helps us with infrastructure services, including data storage and content delivery. Their Privacy Policy can be viewed at https://aws.amazon.com/privacy/.
  • Firebase (by Google): For authentication, database, and other app services. Firebase helps us manage user authentication and app functionalities. Their Privacy Policy can be viewed at https://firebase.google.com/support/privacy/.

Our Service may contain links to other sites not operated by us. We strongly advise you to review the Privacy Policy of every site you visit.

7. International Data Transfers

We may transfer your data to countries outside your residence. When we do, we ensure appropriate safeguards are in place to protect your information, in compliance with applicable data protection laws.

For transfers from the EEA, UK, or Switzerland to countries not deemed adequate by the European Commission, we use standard contractual clauses adopted by the European Commission to protect your personal information. If you require further information on how a particular data is transferred, please contact us.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Our retention periods are as follows:

  • Account Information: As long as your account is active, plus a reasonable period thereafter for legal or operational purposes.
  • Marketing Contact Information: Until you unsubscribe (then moved to a suppression list indefinitely).
  • Browser Interaction Data (Cookies and Trackers): Up to one year from expiry or collection.
  • Product Analytics Data: Up to 5 years, with automatic ongoing deletion.

9. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, firewalls, and regular security assessments. We use services like AWS for firewall and content management, Cloudflare for DNS and DDoS protection, and Firebase for secure authentication. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store your information. These technologies help us analyze trends, administer the website, track users’ movements around the site, and gather demographic information about our user base as a whole.

10.1 Do Not Track

Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “Do Not Track” signals, but we continue to review new technologies and may adopt a standard once one is created.

10.2 Your Choices

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our Services may become inaccessible or not function properly.

For more details on how we use cookies and your choices regarding cookies, please see our Cookie Policy below.

11. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to have it removed.

12. Your Rights

Depending on your location, you may have specific rights regarding your personal data. We are committed to respecting these rights and complying with applicable privacy laws in all regions where we operate.

12.1 California Residents

For California residents, we comply with the California Consumer Privacy Act (CCPA) and the “Shine the Light” law. Our compliance includes:

  • Providing transparency about the personal information we collect, use, and share.
  • Giving you the right to know what personal information we have collected about you.
  • Allowing you to request deletion of your personal information (with certain exceptions).
  • Providing you the ability to opt-out of the sale of your personal information.
  • Ensuring non-discrimination for exercising your CCPA rights.

We do not sell personal information of California consumers and have not done so in the preceding 12 months. For more details on how we protect your rights under California law, please contact us.

12.2 European Union, United Kingdom, and Swiss Residents

For residents of the European Union (EU), United Kingdom (UK), and Switzerland, we comply with the General Data Protection Regulation (GDPR) and UK GDPR. Our compliance measures include:

  • Processing personal data lawfully, fairly, and transparently.
  • Collecting personal data only for specified, explicit, and legitimate purposes.
  • Limiting data collection to what is necessary for the purposes for which it is processed.
  • Ensuring personal data is accurate and kept up to date.
  • Keeping personal data in a form which permits identification for no longer than necessary.
  • Processing personal data in a manner that ensures appropriate security.

We also respect and facilitate your rights under these regulations, including the right to access, rectify, erase, restrict processing, object to processing, and data portability.

12.3 Australia and New Zealand Residents

For Australian and New Zealand residents, we adhere to the Australian Privacy Act 1988 and New Zealand’s Privacy Act 2020. Our compliance includes:

  • Being open and transparent about how we handle personal information.
  • Giving you the option of not identifying yourself or using a pseudonym where practicable.
  • Collecting personal information by lawful and fair means.
  • Allowing you to access your personal information and request corrections.
  • Using and disclosing personal information only for the primary purpose for which it was collected.
  • Maintaining the quality and security of personal information.

We are committed to protecting your privacy rights as outlined in these Acts and will respond promptly to any requests related to your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

  • Email: [email protected]
  • Mailing Address: Meditative Mind Pty Ltd
    PO Box 2437
    Strawberry Hills, Sydney, NSW
    Australia 2012

Thank you for trusting Meditative Mind with your personal information. We are committed to protecting your privacy and providing a secure, valuable service.

Cookie Policy for Meditative Mind

This is the Cookie Policy for Meditative Mind, accessible from https://www.meditativemind.org

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookiesIf you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
  • Login related cookiesWe use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  • Email newsletters related cookiesThis site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
  • Orders processing related cookiesThis site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
  • Surveys related cookiesFrom time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
  • Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  • Site preferences cookiesIn order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.For more information on Google AdSense see the official Google AdSense privacy FAQ.
  • We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

15. Your Consent

By using our Services, you consent to the collection and use of information as described in this Privacy Policy. If you do not agree with this policy, please do not use our Services.

Thank you for trusting Meditative Mind with your personal information. We are committed to protecting your privacy and providing a secure, valuable service.

Cookie Policy for Meditative Mind

This is the Cookie Policy for Meditative Mind, accessible from https://www.meditativemind.org

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

The Cookies We Set

  • Account related cookiesIf you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
  • Login related cookiesWe use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
  • Email newsletters related cookiesThis site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
  • Orders processing related cookiesThis site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
  • Surveys related cookiesFrom time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.
  • Forms related cookiesWhen you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
  • Site preferences cookiesIn order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.For more information on Google Analytics cookies, see the official Google Analytics page.
  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.
  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.
  • The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.For more information on Google AdSense see the official Google AdSense privacy FAQ.
  • We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.
  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

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